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SAP Knowledge Base Article - PreviewSymptom
-
After an Outbound Campaign "OB" is completed, the agent is automatically disconnected from such campaign
- OBC customer list is updated, but by then supervisors need to keep monitoring the campaign and inform the agents to re-join
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, blending, OBC, outbound campaign , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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