After an Outbound Campaign "OB" is completed, the agent is automatically disconnected from such campaign
- OBC customer list is updated, but by then supervisors need to keep monitoring the campaign and inform the agents to re-join
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, blending, OBC, outbound campaign , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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