SAP Knowledge Base Article - Preview

2643648 - Agent is logged out of Outbound Campaign after all call in the customer list have been completed


  • After an Outbound Campaign "OB" is completed, the agent is automatically disconnected from such campaign
  • OBC customer list is updated, but by then supervisors need to keep monitoring the campaign and inform the agents to re-join



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, blending, OBC, outbound campaign , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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