SAP Knowledge Base Article - Public

2644209 - How to Maintain External Reference for Down Payment

Symptom

You are generating a Down Payment document from a Sales Order, but the system does not take the External Reference from the Sales Order document.

Environment

SAP Business ByDesign

Reproducing the Issue

Checking the behavior:

  1. Go to the Sales Orders work center.
  2. Select the Sales Orders view.
  3. Search for the Sales Order ABC (ABC represents your Sales Order ID).
  4. Click Create Down Payment.
  5. On the Down Payment pop-up, the system does not bring the Tax and External Reference information.

Cause

Currently, the system does not copy the External Reference (that is, the Sales Order reference) and tax data to the prompt. It is the expected system behavior.

Resolution

You need to fill in the pop-up window manually with the Sales Order ID ABC and the relevant tax data.

Keywords

Down Payment; External Reference; Sales Order, commande client, avoir, référence externe , KBA , SRD-CRM-ORD , Orders & Contracts , Problem

Product

SAP Business ByDesign all versions