You are generating a Down Payment document from a Sales Order, but the system does not take the External Reference from the Sales Order document.
SAP Business ByDesign
Reproducing the Issue
Checking the behavior:
- Go to the Sales Orders work center.
Select the Sales Orders view.
Search for the Sales Order ABC (ABC represents your Sales Order ID).
Click Create Down Payment.
On the Down Payment pop-up, the system does not bring the Tax and External Reference information.
Currently, the system does not copy the External Reference (that is, the Sales Order reference) and tax data to the prompt. It is the expected system behavior.
You need to fill in the pop-up window manually with the Sales Order ID ABC and the relevant tax data.
Down Payment; External Reference; Sales Order, commande client, avoir, référence externe , KBA , SRD-CRM-ORD , Orders & Contracts , Problem