SAP Knowledge Base Article - Public

2644580 - Foundation import process. Imported fail:1, success:0 entites. 0 documents not imported. See log file.

Symptom

User Sync job picked up from SFTP, but User Sync failing to load into Onboarding. Error Foundation import process. Imported fail:1,
success:0 entites. 0 documents not imported. See log file

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Logon to Onboarding
  2. Settings
  3. Audit trail
  4. Type Blank 
  5. Event code INT
  6. Find your User Sync audit
  7. Double-click the failed Event
  8. View error
  9. Foundation import process. Imported fail:1, success:0 entites. 0 documents not imported. See log file.

Cause

The ImportUser XSLT file was altered

1.png

Resolution

  1. In Super Admin
  2. Import/Export Settings
  3. Export the ImportUser XSLT file
  4. Restore the Original File or put the variables back to their Original state

    2.png

Note: The ImportUsers file must never be altered the variables in the file
should match the variables in the FoundationImportFieldMapping file, and they are case sensitive.

Keywords

ImportUser, XSLT, User Sync, Foundation Import, Foundation import process. Imported fail:1,
success:0 entites. 0 documents not imported. See log file, ImportUsers, Super Admin , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions