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SAP Knowledge Base Article - PreviewSymptom
You see that the reply option doesn’t update the customer directly, when the ticket is created from portal.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
portal, reply, ticket, service request , KBA , interactions , ecommerce , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SRP-INT , Ticket Interactions , How To
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