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SAP Knowledge Base Article - PreviewSymptom
While searching accounts with criteria in mulltiple fields, result is incorrect. System will overule and only consider one of the fields.
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Environment
SAP CRM Interaction Center
Product
SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
Keywords
KBA , CRM-IC-SEA , Account Identification , How To
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