SAP Knowledge Base Article - Public

2644787 - How to update e-mail address (with new domain) for all users in SAP Analytics Cloud (SAC)?


How to update e-mail address (with new domain) for all users in SAP Analytics Cloud (SAC)?


  • SAP Analytics Cloud

Reproducing the Issue

Customer is getting a new Domain, so all the e-mails are also getting updated/changed.

Example: is to be changed to


  1. Log on to SAC as System Owner.
  2. Assign a different user to be the System Owner.
  3. Change the email address of the current user (the original System Owner) to use the new domain.
  4. Re-assign the current user (the original System Owner) back to being the System Owner.
  5. Log out of SAC.
  6. Switch the IdP to authenticate using the new email addresses. <= From this point, only the System Owner can log in to SAC.
  7. Log back on to SAC as the System Owner (using new email address, eg.
  8. Go to Security > Users
  9. Export all users.
    1. Open the exported file 
    2. Remove the row for the System Owner.
    3. Remove all columns except USERID and Email Address.
    4. Change all the email addresses to use the new domain.
  10. Import back into Security > Users, mapping columns to USERID and to Email Address <= From this point, all users can log on with their new email addresses

See Also

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