SAP Knowledge Base Article - Preview

2645369 - Text from existing documents is automatically populated into new or edited documents in SM_CRM


  • You create a new IT Service Management or ChaRM document, the text of the "Description" field and a text memo from another existing document are automatically populated into the new document
  • You open and edit an IT Service Management or ChaRM document, a text memo from another existing document is automatically populated into the currently selected document's text memo input field



  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2


SAP Solution Manager 7.1 ; SAP Solution Manager 7.2


SOLMAN, duplicate texts, content from previous ticket, data in cache , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem

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