SAP Knowledge Base Article - Public

2645459 - Error when trying to download report in Data Subject information report


You have the error "Error downloading PDF file" or "Error downloading Excel file" while trying to download a report in Data Subject Infomation report.


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SuccessFactors Data Subject Infomation report.

Reproducing the Issue

  1. Go to Data Subject Infomation report in Admin Center;
  2. Go to Data Subject Information Reports page;
  3. Try to download any report.


Even if you have enabled all the permissions required to use the Data Subject Infomation report, you need a additional permission to manage the files(documents) on success factors.


Enable the following permission on Role Based Permissions: Administrator permissions > Manage Documents > Manage documents.


See Also

Permissions required to use Data Subject Information listed on implementation guide:

Manage Integration Tools

  • OData API Attachment Import

Admin Center Permissions

  • Read Execution Manager Events
  • Read Execution Manager Event Payload or Event Report
  • Enable Information on Data Subject

Metadata Framework

  • Allow Admin to Access OData API through Basic Authentication


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