Symptom
When you create a Sales Order document as a contract follow up, you face an error message:
"Copying item XX not possible; configuration from Entitlement - fixed price w/o actuals to missing"
Environment
SAP Business ByDesign - all its versions.
Reproducing the Issue
Creating the Contract:
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Go to the Sales Order Work Center.
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Select the new contract task.
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Enter the relevant information on header level.
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Navigate to item tab and enter the Entitlement product.
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Release the contract.
Creating the Sales Order follow up document:
- Go to the Sales Order Work Center.
- Select the Contract view.
- Search for the Contract ID ABC (ABC represents your Contract ID).
- Click on the follow up button.
- Select the Sales Order document to follow up process.
- The system throws the error message: 'Copying item XX not possible; configuration from Entitlement - fixed price w/o actuals to missing' (XX represents your item ID).
Cause
The system does not support the copy of expense items from a Contract to a Sales Order. Only materials are taken over from the contracts to the sales orders.
Resolution
This is expected system behavior
Keywords
Entitlement; Sales Order; Sales Order Item; Contract , KBA , SRD-CRM-ORD , Orders & Contracts , Problem
Product
SAP Business ByDesign all versions