Symptom
You want to create a Workflow Rule to trigger based on field change.
Environment
SAP Hybris Cloud for Customer
Resolution
We will set up the Workflow Rule using the field Owner as an example.
-
Go to the Administrator work center.
-
Click on the Workflow Rule view.
-
Click on New.
-
Select the Object ABC (ABC represents the object you want to use for the workflow rule).
-
Go to step 2 Define Conditions.
-
Add the field Owner in the group condition.
-
Select Compare Operator Not equal to.
-
Set the field With to Field.
-
Select Owner.
-
Checkbox Value Before Object Change should be marked.
-
Go to the step 3 Define Actions.
-
Set the Rule Type Notification.
-
Cancellation of Task should be Never.
-
Define recipient ABC (ABC means the recipient you wish to receive to notification).
- Go to the step 4 Review and click on Finish.
This setup can be performed also with different fields than Owner.
Keywords
Workflow; Owner; Field , KBA , LOD-CRM-LM , Lead Management , LOD-CRM-OPP , Opportunity Management , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions