SAP Knowledge Base Article - Public

2646354 - Common Issues With Tax Numbers in Business Partner Replication Scenarios

Symptom

You replicate business partners from your external system to C4C (Cloud for Customer) and you also send tax numbers in the message. However, you get an error with regard to the tax numbers in the payload.

Environment

SAP Cloud for Customer

Reproducing the Issue

Send a business partner from your external system to C4C and observe the inbounding message as per the following steps:

  1. Go to the Administrator work center.
  2. Go to the General Setting work center view.
  3. Open the Web Service Message Monitoring under System Administration.
  4. Select query All.
  5. Search for incoming business partner ID 123456 (where 123456 means the generic Business Partner ID received by C4C).

Resolution

In many cases, the error can be fixed and/or avoided by checking and correcting the following:

  • Check the version of the iflow you use in your middleware, as there might be a relevant update which solves the issue.
  • Check your configuration in maintained on the C4C Business Configuration:
    1. Search and Open the fine-tuning activity Countries.
    2. Select the respective country and check Tax Attributes.

Besides that, you may see one of the following error messages in the message's error log in Web Service Message Monitoring:

Case 1:

Error: 'Value is longer than the maximum permitted length 20: ABC' (where ABC represents the tax ID)

Solution: The number of characters for tax numbers is limited to 20 characters. That is the expected system behavior in the current release of C4C.

 

Case 2:

Error: "VAT registration number is invalid"

Solution: You need to check if the VAT number is valid as per EU regulations on https://ec.europa.eu/taxation_customs/vies/#/vat-validation

 

Case 3:

Error:  'ISO code is not assigned to a country key'

Solution: You need to check the tax number maintained for the respective country and the length setup for the same in Business Configuration > Countries > Edit Countries > Select the respective country and check Tax Attributes.

 

Case 4:

Error: 'Tax category code DEF is not supported' (DEF represents the tax category code)

Solution: Follow the instructions in 2438243 - Tax category code ABC is not supported Error - Replicating Business Partners

Case 5:

Error:  'First 9 digit of Account number should be numeric' or "Specify field VAT Reg.No. with length 11"

Solution: Please remove any non-numerical characters from the Tax number in the External System.

Keywords

tax number, business partner replication, taxNumberListCompleteTransmissionIndicator, tax attributes, ISO code, country key, C4C, Cloud for Customer , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , LOD-CRM-INT-CRM , Integration of C4C with CRM , How To

Product

SAP Cloud for Customer add-ins all versions