SAP Knowledge Base Article - Public

2646573 - Error: Personal Details Missing For Remote Employee XYZ


Error received "Personal details missing for remote employee XYZ" while replicating employees in C4C.


  • SAP Hybris Cloud for Customer Integration with Employee Central
  • SAP Hybris Cloud for Customer Integration with ERP

Reproducing the Issue

  1. Go to Administrator and select General Settings
  2. Select Employee Master Data Replication
  3. You see failed records with this error above


The error is happening because the employee does not have basic personal details, like name and last name.


Maintain the basic personal details and replicate the employee again.

If the data is still not coming, check if the HCI mapping is correct.


KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-EC , Integration of C4C with Employee Central , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions