You want to enable forwarding to other employees or other service teams which are not part of the forwarding profile
- Option to forward to other employees is missing
- Button Forward is grayed out in the inbox toolbar
Disclaimer: Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP enhancement packages for SAP CRM with active business function CRM_IC_INBOX
KBA , CRM-IC-UNI , Agent Inbox , Problem
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