SAP Knowledge Base Article - Preview

2646728 - CRM IC: enable forwarding to other employees or other service teams not listed in the forwarding profile

Symptom

  • You want to enable forwarding to other employees or other service teams which are not part of the forwarding profile
  • Option to forward to other employees is missing
  • Button Forward is grayed out in the inbox toolbar

Disclaimer: Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP enhancement packages for SAP CRM with active business function CRM_IC_INBOX

Product

SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions

Keywords

KBA , CRM-IC-UNI , Agent Inbox , Problem

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