Symptom
-
You want to enable forwarding to other employees or other service teams which are not part of the forwarding profile
- Option to forward to other employees is missing
- Button Forward is grayed out in the inbox toolbar
Disclaimer: Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
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SAP enhancement packages for SAP CRM with active business function CRM_IC_INBOX
Product
SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions
Keywords
KBA , CRM-IC-UNI , Agent Inbox , Problem
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