SAP Knowledge Base Article - Public

2646962 - Internal Note Field Value is not Fetching in Preview of the Sales Quote


Internal note field added in the sales quote form template appears in preview but value is not fetching in preview of the sales quote.

Reproducing the Issue

  1. Go to Sales work center
  2. Go to Sales Quote view
  3. Open any Sales Quote ex. XYZ (XYZ represents sales quote Id)
  4. Click on Action button
  5. Select the Preview button

Internal field is available but value is not in preview of the sales quote form.


The internal note is a note for internal use. If you have note for your account, you need to use the External Note. Only the external notes are available in the output message and can be printed in the PDF.


This is an expected system behavior.


Internal Note, Sales Quote, Preview, value missing , KBA , sales quote , internal note , preview , pdf , value missing , LOD-LE-CQP , Customer Quote Processing , LOD-CRM-SRP-OPM , Output Management , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions