Symptom
User cannot download report on Data Subject Information Report Tab
Error Message is prompted :Error Downloading Excel / Attachment file
Environment
Successfactors Data Subject Information
Reproducing the Issue
1. Go to Admin Center
2. Under tool search find "Data Subject Information"
3. On Report Tab (if report is existing) Download report.
4. Error Message is prompted :Error Downloading Excel / Attachment file
Cause
Missing Permission for User,
{"error" : {"code" : "COE_GENERAL_FORBIDDEN", "message" : {"lang" : "en-US", "value" : "[COE00020]Permission odata_api_admin_attachment_export is required"}
Resolution
> Add Odata API Attachment Export Permission in the Role of the User. (Go to Manage Integration Tools > Odata API Attachment Export)
Additional Info :
To find what is the specific missing permission you can open your browser developer mode (press F12)and under network tab you can search for the response error message and see what is the missing permission.
Select the entry with error and see the response message to find if any missing permission if responseCode HTTP = 403 Forbidden
See Also
See Full list of Data Subject Information Permission Role Requirement.
Keywords
- Data Subject Information Report , GDPR - Missing Permission - 403 Forbidden -"[COE00020]Permission odata_api_admin_attachment_export is required" - "COE_GENERAL_FORBIDDEN" , KBA , LOD-SF-INT-ODATA , OData API Framework , LOD-SF-INT , Integrations , Problem