SAP Knowledge Base Article - Public

2647080 - Downloading ORD Report with learning fields displays [Error rendering List Report component]

Symptom

  • Downloading ORD Report with learning fields displays [Error rendering List Report component].
  • Report sent through the report distributor is throwing two errors below:
    "System.IO.IOException: Unable to read data from the transport connection: The connection was closed"
  • ERROR System.Exception: Error in retrieving AdHoc Report results for OrgId:

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Learning
    • Online Report Designer: Detailed Reporting
    • Report Centre : Report Canvas

Reproducing the Issue

  1. Run the report 
  2. Displays on screen
  3. Export to CSV/Excel
  4. Open the report
  5. Error is encountered

Resolution

  1. Check provisioning settings
  2. Company Settings
  3. Learning URL (WFA/Reporting/Analytics section)
  4. Insert origin- at the start of the URL as example below:
  5. https://origin-company.plateau.com/learning/adhocreports/

Alternatively, in case you are not able to access the provisioning please create a support case with reference to this KBA.

See help portal link with the explanation of how this URL should be implemented LMS Customers - Determining the Learning Base URL.

Keywords

System.IO.IOException, Unable, to, read, data, from, the, transport, connection, was, closed,Learning, report, ORD, Canvas, Report , KBA , LOD-SF-ANA-ORD , Online Report Designer , Problem

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Learning all versions