SAP Knowledge Base Article - Public

2647171 - Claim details not appearing while claiming benefits


Claim details not appearing while claiming benefits.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Employee Central: Global Benefits

Reproducing the Issue

Navigate to employee's benefit admin overview ->Reimbursement section ->Claim benefit ->Add benefit claim detail is not appearing.


Below section is missing



This can be due to many reasons

1.UI rule setting the visibility of fields within employee claim detail to none

Navigate to admin center--->Manage configuration UI---->Search the relevant configuration UI---->Click UI rule--->Check if the rule is setting the visibility of benefit employee claim  object detail fields to none

2.OnChange rule added in benefit field within the benefit employee claim object

Admin center---->Configure object definition--->Benefit employee claim ---->Benefit field--->Click details--->Check any rules added



OnChange rule added in benefit field within the benefit employee claim object

Benefit field within benefit employee claim object has a default logic to check if any objects are associated to it and based on the configuration in multiple proofs field system will display the details object in the UI.

Adding an onChange rule is trying to overwrite the existing behavior which is a known issue .Removing the rule from benefit field will bring back the benefit employee claim detail in UI.


Benefit employee claim detail claim detail reimbursement , KBA , LOD-SF-EC-GBF , Global Benefits , Problem


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