Symptom
- You want your agent to enable linking of inbox items to other business transactions beside the interaction record
- You want to understand the difference behavior of the link and the reference button
Disclaimer: Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
-
SAP enhancement packages for SAP CRM with active business function CRM_IC_INBOX
Product
SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions
Keywords
KBA , CRM-IC-UNI , Agent Inbox , Problem
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