SAP Knowledge Base Article - Preview

2647238 - CRM IC: enable linking of inbox items via the agent inbox


  • You want your agent to enable linking of inbox items to other business transactions beside the interaction record
  • You want to understand the difference behavior of the link and the reference button

Disclaimer: Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP enhancement packages for SAP CRM with active business function CRM_IC_INBOX


SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions


KBA , CRM-IC-UNI , Agent Inbox , Problem

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