- You want your agent to enable linking of inbox items to other business transactions beside the interaction record
- You want to understand the difference behavior of the link and the reference button
Disclaimer: Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP enhancement packages for SAP CRM with active business function CRM_IC_INBOX
KBA , CRM-IC-UNI , Agent Inbox , Problem
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