SAP Knowledge Base Article - Preview

2647412 - How to understand and use the Incident Quality Report - SAP One Support Launchpad

Symptom

  • How to use the Incident Quality Report
  • How to understand the Incident Quality Report
  • You want to perform a COE Primary Certification
  • You want to perform a COE Re-Certification


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Environment

  • SAP One Support Launchpad
  • SAP Incident Quality Report

Keywords

former called PCC, former called Positive Call Closure, Report Meldungsbewertung, Report Incident handling, Rating of Incidents, Statistic of Incidents, Erreichung; , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-USR , User Administration , XX-SER-SAPSMP-COE , Service for Customer Center of Expertise , How To

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