Symptom
You have subscribed to a task, but noticed that the e-mail notifications are not coming to the e-mail address you have maintained.
Environment
SAP Business ByDesign
Reproducing the Issue
-
Go to the Home work center.
- Go to the Inbox view.
- Select Subscribe to Tasks button.
- Tick the checkbox for the tasks.
But the user XYZ is not receiving the e-mail notification (XYZ represents the name of the user executing this process).
Cause
E-mail notification is available only for the person responsible for this task. Since the user XYZ is not the person responsible for this task, they will not receive e-mail notification.
Resolution
This is the designed system behavior.
Keywords
subscribe to task, e-mail notification, not receiving , KBA , task , checkbox , SRD-CC-BTM , Business Task Management , How To