Symptom
When a user opens the "Promotion Engine Results" page in backoffice of an order or cart which contains a product with a discount row applied, "Internal server error" exception is shown, and the following error logs appear.
LOG:
de.hybris.platform.servicelayer.exceptions.UnknownIdentifierException: Cannot find AbstractRuleBasedPromotionActionModel by guid testOOTBbug
at de.hybris.platform.servicelayer.util.ServicesUtil.validateSingleResultWithType(ServicesUtil.java:88) ~[coreserver.jar:?]
at de.hybris.platform.servicelayer.util.ServicesUtil.validateIfSingleResult(ServicesUtil.java:47) ~[coreserver.jar:?]
at de.hybris.platform.promotionengineservices.promotionengine.report.dao.impl.DefaultRuleBasedPromotionActionDao.findRuleBasedPromotionByGuid(DefaultRuleBasedPromotionActionDao.java:45) ~[promotionengineservicesserver.jar:?]
at de.hybris.platform.promotionengineservices.promotionengine.report.populators.DiscountValuePromotionEngineResultPopulator.populate(DiscountValuePromotionEngineResultPopulator.java:51) ~[promotionengineservicesserver.jar:?]
at de.hybris.platform.promotionengineservices.promotionengine.report.populators.DiscountValuePromotionEngineResultPopulator.populate(DiscountValuePromotionEngineResultPopulator.java:1) ~[promotionengineservicesserver.jar:?]
at de.hybris.platform.converters.impl.AbstractPopulatingConverter.populate(AbstractPopulatingConverter.java:73) ~[classes/:?]
at de.hybris.platform.converters.impl.AbstractConverter.convert(AbstractConverter.java:41) ~[classes/:?]
at de.hybris.platform.servicelayer.dto.converter.Converter.convertAll(Converter.java:79) ~[coreserver.jar:?]
at de.hybris.platform.promotionengineservices.promotionengine.report.populators.AbstractPromotionEngineResultPopulator.populate(AbstractPromotionEngineResultPopulator.java:45) ~[promotionengineservicesserver.jar:?]
at ...
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Environment
SAP Hybris Commerce 6.0 - 6.7
Product
Keywords
Promotion Rule Engine; Results; Discount; Exception; Cart; Order Entry Page; newpromotionsengine , KBA , CEC-SCC-COM-PRO-PE , Promotion Engine , Problem
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