SAP Knowledge Base Article - Preview

2647731 - Exception in Promotion Engine Results page when order or cart contains products with discount row applied


When a user opens the "Promotion Engine Results" page in backoffice of an order or cart which contains a product with a discount row applied, "Internal server error" exception is shown, and the following error logs appear.

de.hybris.platform.servicelayer.exceptions.UnknownIdentifierException: Cannot find AbstractRuleBasedPromotionActionModel by guid testOOTBbug
at de.hybris.platform.servicelayer.util.ServicesUtil.validateSingleResultWithType( ~[coreserver.jar:?]
at de.hybris.platform.servicelayer.util.ServicesUtil.validateIfSingleResult( ~[coreserver.jar:?]
at ~[promotionengineservicesserver.jar:?]
at ~[promotionengineservicesserver.jar:?]
at ~[promotionengineservicesserver.jar:?]
at de.hybris.platform.converters.impl.AbstractPopulatingConverter.populate( ~[classes/:?]
at de.hybris.platform.converters.impl.AbstractConverter.convert( ~[classes/:?]
at de.hybris.platform.servicelayer.dto.converter.Converter.convertAll( ~[coreserver.jar:?]
at ~[promotionengineservicesserver.jar:?]
at ...

Internal Server error.png



SAP Hybris Commerce 6.0 - 6.7


SAP Hybris Commerce 6.0 ; SAP Hybris Commerce 6.1 ; SAP Hybris Commerce 6.2 ; SAP Hybris Commerce 6.3 ; SAP Hybris Commerce 6.4 ; SAP Hybris Commerce 6.5 ; SAP Hybris Commerce 6.6 ; SAP Hybris Commerce 6.7


Promotion Rule Engine; Results; Discount; Exception; Cart; Order Entry Page; newpromotionsengine , KBA , CEC-SCC-COM-PRO-PE , Promotion Engine , Problem

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