Symptom
When adding Products to Sales Documents such as Sales Quotes, you want to edit the Line number to start with 1, 2, 3 etc instead of multiples of 10, 20, 30.
Environment
SAP Cloud for Customer
Reproducing the Issue
-
Go to the Sales work center.
- Go to the Sales Quote view.
- Open any Sales Quote ID.
- Go to the Products tab.
- Select the Add button.
- Open the Product field OVS.
- Select a Product ID.
- Select the Add button.
- The Product ID has been added to the document with line item number 10 maintained.
Cause
The system is designed to behave in this manner. The sequence of numbers increasing in increments of 10 allows users to modify the sequence as necessary. For instance, if the sequence is 10, 20, 30, and so on, and you need to insert a product between 20 and 30, you can simply add a line and manually adjust the sequence number to 25. However, with a sequence like 1,2,3, and so on, adding anything between 2 and 3 would require a significant amount of manual adjustment.
Resolution
The line number increment can be customized via fine-tuning activity for new document types. Additionally, the action Renumber in the Product table allows you to align the line numbers if they have been manually adjusted.
Note: the pre-delivered document types can be removed via code list restrictions.
Keywords
item, line, sales quote, line item , KBA , 10, 20, 30 , line number , product id , products , sales quotes , LOD-LE-CQP , Customer Quote Processing , Problem