SAP Knowledge Base Article - Preview

2648050 - Status Dictionary Message Life Cycle Status Closed Can't Be Used

Symptom

When editing the Status Dictionary for Tickets and trying to create a new variant for the Closed Status, you receive the error message: Life Cycle Status Closed cannot be used.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Closed Status; Dictionary; Tickets , KBA , LOD-CRM-SRP , Service Request Processing , How To

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