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SAP Knowledge Base Article - PreviewSymptom
When editing the Status Dictionary for Tickets and trying to create a new variant for the Closed Status, you receive the error message: Life Cycle Status Closed cannot be used.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Closed Status; Dictionary; Tickets , Lifecycle Status , KBA , LOD-CRM-SRP , Service Request Processing , How To
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