2648204 - Disqualification Email does not send to Candidate - Recruiting Management

There are no disqualification emails sent to Candidate.

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SAP SuccessFactors Recruiting Management

1. Disqualify Candidate via Pipeline
2. Select disqualification status
3. Apply Updates
4. Wait for the Disqualification via the email of the candidate

There are two possible causes of the scenario:

1. There is no email notification on Edit Applicant Status for the specific Disqualified Status
   
   
2. Return Email Address Information → Delay Emails to Disqualified Candidates (in hours) is not checked
   
   
3. Refresh Delay Emails to Disqualified Candidates (in hours)
4. Candidate Status Delay Message should be successful. (Backend check)
5. Check if email was sent out by Mail Server

Here are some steps to fix if disqualification email are not being sent out:

1. Check if there are any email template that is on the Candidates (External / Internal candidate) → Edit Applicant Status Configuration
2. Check Recruiting Settings if Delayed email checkbox is checked. Manage Recruiting Settings →  Check Delay Emails to Disqualified Candidates (in hours)
3. Refresh Delay Emails to Disqualified Candidates (in hours)
4. Currently, a delay can be configured only for the 'Disqualified Candidates' and this delay will not work if the candidates are moved automatically to 'Requisition status' when the requisition is closed.
5. If the above 4 Solutions above does not work, kindly create a CS ticket and ask if Monitor Job: Candidate Status Mail Delay was successful
6. If yes, provide the Email address of the candidate and the timestamp on when it was sent so that CS can check the Mail Server.

2081613 - Error - No Older Than Time cannot be empty - Don't send emails older than (in days) - Recruiting

2146039 - Recruiting: Delay Emails details

Disqualification email , KBA , status , requisition closed , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem