Symptom
Send Message is not working for Supervisor.
Environment
-SuccessFactors LMS
-Learning Management System
Reproducing the Issue
1. Login as Supervisor/Manager and Go to My Team
2. Click on 3dots for any one of the user, In the new tab we do not see the option "Send Message":
Cause
This is due to user account doesn't have email id, After adding email id for the user we can see the "Send Message" Option.
Resolution
Add email ID for the user and save the changes and we can see "Send Message" Option:
Keywords
Send Message Supervisor Send Message Manage Send Message , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , How To
Product
SAP SuccessFactors Learning all versions