Symptom
Employees from certain Country are unable to view their benefits under benefits overview. When employees from certain Country, for example Chile (CHL) are unable to view their benefits under benefits overview the system triggers an application error with fingerprint=63db289b7ff0f135a2f80bc4ef0632429f88f369
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors Employee Central
- Global Benefits
Reproducing the Issue
- Select one employee.
- Go to profile.
- Open Benefits Overview.
- Receive the application error.
Cause
The issue is caused by a missing local variable "Currency" from "Country" object.
Resolution
Add a valid "Currency" to "Country" object
- Admin Center
- Manage Data
- Search for Country: Chile (used as example)
- Fill the "Currency" field
Keywords
Global benefits fingerprint=63db289b7ff0f135a2f80bc4ef0632429f88f369, 63db289b7ff0f135a2f80bc4ef0632429f88f369, currency, country , KBA , LOD-SF-EC-GBF , Global Benefits , How To