SAP Knowledge Base Article - Public

2648267 - Global Benefits - Employees from certain Countries are not able to access benefits overview section

Symptom

Employees from certain Country are unable to view their benefits under benefits overview. When employees from certain Country, for example Chile (CHL) are unable to view their benefits under benefits overview the system triggers an application error with fingerprint=63db289b7ff0f135a2f80bc4ef0632429f88f369

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Employee Central
  • Global Benefits

Reproducing the Issue

  1. Select one employee.
  2. Go to profile.
  3. Open Benefits Overview.
  4. Receive the application error.

Cause

The issue is caused by a missing local variable "Currency" from "Country" object.

Resolution

Add a valid "Currency" to "Country" object

  1. Admin Center
  2. Manage Data
  3. Search for Country: Chile (used as example)
  4. Fill the "Currency" field

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Keywords

Global benefits fingerprint=63db289b7ff0f135a2f80bc4ef0632429f88f369, 63db289b7ff0f135a2f80bc4ef0632429f88f369, currency, country , KBA , LOD-SF-EC-GBF , Global Benefits , How To

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core all versions