SAP Knowledge Base Article - Public

2648294 - How to find your recruiting requirements in order to create a support case

Symptom

  • How to find your recruiting requirements in order to create a support case

Environment

  • SAP Successfactor Recruiting

Reproducing the Issue

  • The best way to get the requirements is to run through the whole process from start to finish. 
  • First, tell the recruiting staff that there will be some testing going on. 
  • Then create a requisition from a template. 
  • Name it something crazy so folks don't actually apply to it. 
  • Have a bogus internal and bogus external apply to the job.
  • Fill it out with "bizarre" information so it stands out that these are test users. 
  • Then process them. 
  • While doing the process, take good notes .... with this kind of information:
  • 1.  URL on the instance login screen in the format performancemanagerX.successfactors.com OR hcmXpreview.sapsf.com
  • 2.  case sensitive company ID
  • 3.  case sensitive support access userID
  • 4.  template to be changed
  • 5.  field impacted
  • a.  field is of type picklist/text/number/date
  • b.  mandatory or optional
  • c.  place field above field named
  • d.  role(s) that can read
  • e.  role(s) that can write
  • f.  status(es) which role(s) that can read
  • g.  status(es) which role(s) that can read
  • Those will be your requirements. 

Keywords

KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , How To

Product

SAP SuccessFactors Recruiting all versions