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2648314 - Crystal Report to Sybase ASE intermittently fails


  • Intermittent failures of Crystal Reports with error "The viewer could not process an event. Error in File <reportname>:
    Database Connector Error: 'Stored procedure '<incorrect SP name>' not found. Specify owner.objectname or use sp_help to check whether the object exists (sp_help may produce lots of output).
  • The referenced stored procedure or table has one or more characters corrupted from what the actual name is
  • Packet captures show that the query is being sent incorrectly from the BI server to the database indicating the problem is on the BI server
  • Auditing shows that the query is generated correctly by Crystal Reports



  • SAP BusinessObjects Business Intelligence Platform 4.1/4.2
  • SAP Crystal Reports 2016
  • SAP Sybase Adaptive Server Enterprise (ASE)


SAP BusinessObjects Business Intelligence platform 4.2


KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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