2648597 - Status triggered emails not being sent to Agency Candidate - Recruiting Management

An Agency candidate is not receiving a status triggered, for example they do not get the email telling them they are disqualified.

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SAP SuccessFactors Recruiting Management

1. An agency candidate is moved to a status on the applicant workbench.
2. The status triggered email for that status is not sent.

The option "Do not send if agency candidate" has been ticked under the status in the Applicant Status Configuration

In order for the Agency Candidate to receive status triggered emails you will need to uncheck the "Do not send if agency candidate" option in the Applicant Status Configuration.

1. Go to Admin Center
2. Select Recruiting
3. Edit Applicant Status Configuration
4. Pick the relevant Status Set and select Take Action
5. Go to External Candidate and uncheck "Do not send if agency candidate"
6. Click Save

Agency, Candidate,  Email, E-mail, Received, Applicant, Status, Configuration, Setting, Disqualified , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem