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SAP Knowledge Base Article - PreviewSymptom
- Component CRMCMP_CCS_CHAT does not show standard responses
- When using the new chat view, I have no option to insert Standard Responses although I have assigned a standard response group to my chat profile
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Environment
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SAP enhancement package for SAP CRM
Product
SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions
Keywords
KBA , CRM-IC-CHA-CHT , Chat Integration , Problem
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