2648732 - Unable to retrieve forwarding tunnel routing and mapping information

When configuring a new HANA database service channel in SAP Cloud Connector on your account, following error is raised:

From Cloud Connector trace (ljs_trace.log/scc_core.trc) we get following:

  #INFO#com.sap.scc.ui#http-bio-8443-exec-4# #RequestFailureExecution
   com.sap.scc.servlets.RequestFailureExecution$RuntimeFailure: RequestFailureExecution
   at com.sap.scc.config.SccServiceChannel.open(SccServiceChannel.java:168)
   at com.sap.scc.config.AccountConfiguration.openServiceChannel(AccountConfiguration.java:250)
   at com.sap.scc.servlets.ServiceChannelConfigurationServlet.createHanaDB(ServiceChannelConfigurationServlet.java:509)
   ...
   Caused by: com.sap.core.connectivity.tunnel.api.management.ConnectionFailedException: Unable to retrieve forwarding tunnel routing and mapping information due to: No dbAlias 'eee' for account 'aaabbbccc' found.
   Response code: 404   
   at com.sap.core.connectivity.tunnel.client.management.ForwardingTunnelConnectionAttributesRetriever.retrieveConnectionAttributes(ForwardingTunnelConnectionAttributesRetriever.java:66)
   at com.sap.core.connectivity.tunnel.client.management.ManagedForwardingTunnelImpl.retrieveDirectTunnelConnectionAttributes(ManagedForwardingTunnelImpl.java:23)
   at com.sap.core.connectivity.tunnel.client.management.ForwardingTunnelImpl.doConnect(ForwardingTunnelImpl.java:89)
   at com.sap.core.connectivity.tunnel.client.management.ForwardingTunnelImpl.connect(ForwardingTunnelImpl.java:77)
   at com.sap.scc.config.SccServiceChannel.open(SccServiceChannel.java:141)
   ... 28 more|

• SAP BTP Cloud Platform;
• SAP Cloud Connector release independent.

dbAlias, alias, hana, scc, scp, BTP, SAP Cloud connector, SAP CC, SAPCC, service channel, servicechannel, com.sap.core.connectivity.tunnel.api.management.ConnectionFailedException, 404, , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , Problem