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2648732 - Unable to retrieve forwarding tunnel routing and mapping information

Symptom

When configuring a new HANA database service channel in SAP Cloud Connector for your account, you're facing this error:

Service channel could not be opened

The Cloud Connector log file (ljs_trace.log) recorded  the following entry:

#INFO#com.sap.scc.ui#http-bio-8443-exec-4# #RequestFailureExecution
com.sap.scc.servlets.RequestFailureExecution$RuntimeFailure: RequestFailureExecution
at com.sap.scc.config.SccServiceChannel.open(SccServiceChannel.java:168)
at com.sap.scc.config.AccountConfiguration.openServiceChannel(AccountConfiguration.java:250)
at com.sap.scc.servlets.ServiceChannelConfigurationServlet.createHanaDB(ServiceChannelConfigurationServlet.java:509)
...
Caused by: com.sap.core.connectivity.tunnel.api.management.ConnectionFailedException: Unable to retrieve forwarding tunnel routing and mapping information due to: No dbAlias 'eee' for account 'aaabbbccc' found.
Response code: 404
at com.sap.core.connectivity.tunnel.client.management.ForwardingTunnelConnectionAttributesRetriever.retrieveConnectionAttributes(ForwardingTunnelConnectionAttributesRetriever.java:66)
at com.sap.core.connectivity.tunnel.client.management.ManagedForwardingTunnelImpl.retrieveDirectTunnelConnectionAttributes(ManagedForwardingTunnelImpl.java:23)
at com.sap.core.connectivity.tunnel.client.management.ForwardingTunnelImpl.doConnect(ForwardingTunnelImpl.java:89)
at com.sap.core.connectivity.tunnel.client.management.ForwardingTunnelImpl.connect(ForwardingTunnelImpl.java:77)
at com.sap.scc.config.SccServiceChannel.open(SccServiceChannel.java:141)
... 28 more|


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Environment

SAP Cloud Platform

Product

SAP Business Technology Platform 1.0

Keywords

dbAlias, alias, hana, scc, scp , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , Problem

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