Symptom
User is enrolled in a Class, but when the item is completed, the Class ID is not appearing in the Learning History record.
Environment
SAP SuccessFactors Learning
Cause
There are multiple reason that this could happen such as:
- Blended Item that user completed the content and Learning History was added before Instructor/Admin could add the completion
- User self-recorded Learning History
- Admin used the Add to Learning History tools outside of the Class record
- Learning History Connector and Import Data tool were used but Class ID was not provided
Resolution
The Class ID cannot be added post the completion being provided through the Admin interface. The following can be utilized:
- Use the Import Data tool and update the existing Completion Records
- Delete the Learning History records through the Edit Learning History tool and use the Add to Learning History in the Actions menu of the Class record
- Delete the Learning History records through the Edit Learning History tool and utilize Import Data or Learning History Connector to create new history records with the Class ID
Keywords
item, history, completion, complete, blended, missing, class, ID, not, there, appear, sf, lms , KBA , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Problem
Product
SAP SuccessFactors Learning all versions