SAP Knowledge Base Article - Public

2648755 - Class ID is missing from the Learning History record

Symptom

User is enrolled in a Class, but when the item is completed, the Class ID is not appearing in the Learning History record.

Environment

SAP SuccessFactors Learning

Cause

There are multiple reason that this could happen such as:

  • Blended Item that user completed the content and Learning History was added before Instructor/Admin could add the completion
  • User self-recorded Learning History
  • Admin used the Add to Learning History tools outside of the Class record
  • Learning History Connector and Import Data tool were used but Class ID was not provided

Resolution

The Class ID cannot be added post the completion being provided through the Admin interface. The following can be utilized:

  • Use the Import Data tool and update the existing Completion Records
  • Delete the Learning History records through the Edit Learning History tool and use the Add to Learning History in the Actions menu of the Class record
  • Delete the Learning History records through the Edit Learning History tool and utilize Import Data or Learning History Connector to create new history records with the Class ID

Keywords

item, history, completion, complete, blended, missing, class, ID, not, there, appear, sf, lms , KBA , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Problem

Product

SAP SuccessFactors Learning all versions