In an adaptation mode of the product , there is no extension scenario to the ticket item level.
Reproducing the Issue
- Go to the Products work center.
- Go to the Product Administration view.
- In the search field enter product Productxyz (where Productxyz is the product name) and open it.
- Click on Adapt->Edit Master Layout.
- In the header of the product Productxyz select field LMN (where LMN is the extension field) and click on the Change properties.
- Now click on the Field Definition and go to the Extension Scenario facet of the extension field LMN.
You can see, there is no extension scenario from Product - General Information to the Ticket - Item Information.
Currently the extension scenario from product to ticket's item does not exist.
This is an expected system behavior in current release.
Extension field , Extension scenario , Adaptation Mode , Product Administration , KBA , ticket , product general information , ticket item information , product , LOD-CRM-SRP , Service Request Processing , How To