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SAP Knowledge Base Article - PreviewSymptom
In an adaptation mode of the product , there is no extension scenario to the ticket item level.
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Product
SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer add-ins 1805 ; SAP Cloud for Customer add-ins 1808
Keywords
Extension field , Extension scenario , Adaptation Mode , Product Administration , KBA , ticket , product general information , ticket item information , product , LOD-CRM-SRP , Service Request Processing , How To
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