Symptom
Sales order has the default action as "Submit", before the project scoping question was done for enabling multilevel approval in sales order.
Once multilevel approval question is scoped for sales order in configuration, slaes order has the action button option available as "Submit for Approval" .
Is there a way this "Submit for Approval" can be changed to "Submit" in sales order?
Environment
SAP Hybris Cloud for Customer
Reproducing the Issue
- Go to Sales order Workcenter.
- Choose relevant Sales Order.
- Select the button Actions, available option is "Submit for Approval". You dont see the option "Submit"
Cause
-
"Submit" action is not available for orders which are integrated to ERP. Only available option in this scenario in sales order action button is "Submit for approval". This is not related to scoping question in the “Approval for sales order”.
-
Check the Business Object used for the Sales Oder. In sales order as Business Object , "submit for approval " is the only option available in action button. "Submit" option is not supported for Sales Order Business Object.
Resolution
This is an expected system behavior.
-
As per design the button Submit For Approval will be visible always in Sales Order action button. However it is enabled only if multi step approval step is configured and the order needs approval.
-
Submit for Approval option in sales order cannot be edited. You can hide this action via Key User Tools adaptation mode.
Keywords
Sales order, Submit for approval, Submit, Action, Option, approval, Sales order Business Object , KBA , LOD-LE-CQP-CO , Lean Sales Orders , Problem