SAP Knowledge Base Article - Public

2650326 - Previous survey answers not copied into new survey in Opportunity

Symptom

After adding a Survey to an Opportunity, you expect that the Survey should contain the answers of the previous Opportunity the Survey was used on, as the option "Previous Answers" is selected.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales order Workcenter.
  2. Go to Opportunity View.
  3. Choose relevant Opportunity X1  (where X1 is opportunity ID).
  4. Assign Survey YYYY(where YYYY represents the survey ID)  to Opportunity X1.
  5. Go to survey facet  of opportunity X1 , to answer  Survey YYYY  questions. The status of survey is completed. Opportunity X1 is saved.
  6. Using same data as of Opportunity X1, Create another Opportunity X2 (where X2 is an Opportunity ID).
  7. Go to  Survey facet of opportunity X2, survey YYYY is seen, however  this survey does not hold previous answers.

Cause

The Previous Answers functionality is currently only supported in Visits.

Please note that the "Previous Answers" option must also be selected while creating the Survey.

Resolution

This is the expected behaviour.

Keywords

Previous answers, Survey, prefilled survey, opportunity survey, version, visit survey, matrix survey. runtime product, prefilled , KBA , LOD-LE-SUR-DEF , Survey definition = design time , LOD-LE-SUR-EXE , Survey execution = runtime , Problem

Product

SAP Cloud for Customer add-ins 1808