Symptom
User has created multiple contingent workers in the system but receiving an error "Could not retrieve data for this user" when searching in Org Chart
Environment
- SF Employee Central
- BizX
- Platform
Reproducing the Issue
- Login to the instance
- Go to Org Chart
- Search for a contingent worker
- Getting a user data error "Could not retrieve data for this user"
Resolution
"Hide Contingent Workers in the V12 Org Chart" setting is checked in Org Chart Configuration.
- Go to Admin Center
- In Tool Search, enter Org Chart Configuration
- Under Basic org chart, check/uncheck "Hide Contingent Workers in the V12 Org Chart"
Keywords
Hide Contingent Workers, Org Chart, Could not retrieve data for this user , KBA , LOD-SF-PLT-ORG , Org Chart Issues , Problem
Product
SAP SuccessFactors HCM Suite 1808