SAP Knowledge Base Article - Public

2650361 - Contingent Workers not appearing in Org Chart

Symptom

User has created multiple contingent workers in the system but receiving an error "Could not retrieve data for this user" when searching in Org Chart

Environment

  • SF Employee Central
  • BizX
  • Platform

Reproducing the Issue

  1. Login to the instance
  2. Go to Org Chart
  3. Search for a contingent worker
  4. Getting a user data error "Could not retrieve data for this user"

Org Chart error.png

Resolution

"Hide Contingent Workers in the V12 Org Chart" setting is checked in Org Chart Configuration.

  1. Go to Admin Center
  2. In Tool Search, enter Org Chart Configuration
  3. Under Basic org chart, check/uncheck "Hide Contingent Workers in the V12 Org Chart"

Keywords

Hide Contingent Workers, Org Chart, Could not retrieve data for this user , KBA , LOD-SF-PLT-ORG , Org Chart Issues , Problem

Product

SAP SuccessFactors HCM Suite 1808