SAP Knowledge Base Article - Preview

2650381 - Inbound call, loops endlessly because of unallocated number in CCtr being called


  • Calls to unallocated numbers in SAP Contact Center (CCtr) loop in the system until the caller drops the call
  • This happens with calls routed through PSTN -> Gateway -> CCtr to numbers that are not assigned in the CCtr application



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3,, 7.0.4,, 7.0.5, 7.0.6,, 7.0.7,,7.0.8,7.0.9,7.0.10,7.0.11, call Loops, Signaling , KBA , routing , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.