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2650591 - DI Error No matching records found when posting CCO receipt

Symptom

Your SAP Business One installation has been upgraded to release 9.3 PL04 (or higher). When you try to post a receipt from SAP Customer Checkout it gets stuck in the CCO Monitor in status Inconsistent. The error message in the CCO Monitor is

Exception : DI Error: (-2028) No matching records found (ODBC -2028)-The di call #1 did fail.

When you check the B1i logs the error is

com.sap.b1i.xcellerator.XcelleratorException: XCE001 Nested exception: com.sap.b1i.bizprocessor.BizProcException: BPE001 Nested exception: com.sap.b1i.utilities.UtilException: UTE001 Nested exception: com.sap.engine.lib.xml.util.NestedException: 005 - B1 Error (0010000101): Exception : DI Error: (-2028) No matching records found (ODBC -2028)-The di call #1 did fail.

Another error is generated for Cash Transactions (Cash-In / Cash-Out), however below cause and resolution can be applied all the same:

999 - DI Error: (-10) Invalid cash flow primary item [??????? 3741-3]-The di call #1 did fail.


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Environment

  • SAP Business One 9.3 PL04
  • SAP Customer Checkout

Product

SAP Business One 9.3 ; SAP Customer Checkout all versions

Keywords

KBA , IS-SE-CCO , Customer Checkout , Problem

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