SAP Knowledge Base Article - Public

2650624 - Call Icon Misssing In Fiori


Call icon missing in Fiori client.


SAP Cloud for Customer / Fiori

Reproducing the Issue

  1. Log into the Fiori client.

You can see that the Call icon is missing on the upper right-hand.


You have not assigned the Live Activity Center view to your user.


You have to assign the Live Activity Center view to your user by using the following steps:

  1. Go to the Administrator work center.
  2. Go to the General Settings view.
  3. Click the Business Roles hyperlink.
  4. Select the relevant business role.
  5. Flag the Live Activity Center view.
  6. Save the changes and update the assigned users.


Incoming call, Call Icon, CTI, Fiori, Live Activity , KBA , LOD-CRM-LA , Live Activity , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions