Call icon missing in Fiori client.
SAP Cloud for Customer / Fiori
Reproducing the Issue
- Log into the Fiori client.
You can see that the Call icon is missing on the upper right-hand.
You have not assigned the Live Activity Center view to your user.
You have to assign the Live Activity Center view to your user by using the following steps:
- Go to the Administrator work center.
- Go to the General Settings view.
- Click the Business Roles hyperlink.
- Select the relevant business role.
- Flag the Live Activity Center view.
- Save the changes and update the assigned users.
Incoming call, Call Icon, CTI, Fiori, Live Activity , KBA , LOD-CRM-LA , Live Activity , Problem