SAP Knowledge Base Article - Public

2650810 - Bounced Back E-mails Sent From Account


How to check, if an e-mail was sent or bounced back when e-mail was sent from within an account, contact or individual customer.


SAP Hybris Cloud for Customer

Reproducing the Issue

We will use account as example.

  1. Go to the Customers work center.
  2. Select the Accounts view.
  3. Open an account.
  4. Select the Activities facet.
  5.  Click the New button.
  6. Enter the relevant data.
  7. Click the Send button.

You want to know if the e-mail was sent or bounced back.


You have to add the column Bounced to the e-mail table using adapt or personalize mode.

If the checkbox is flagged it means that the e-mail was not sent to the recipient and has been bounced back.

If the checkbox is not flagged it means that the e-mail was sent to the recipient.


Account, Contact, Individual Customer, E-mail, Activities. , KBA , LOD-CRM-ACT , Activities , Problem


SAP Cloud for Customer 1805 ; SAP Cloud for Customer add-ins 1808