Symptom
- My Team Tile shows zero matrix reports;
- Indirect reports are not available in My Team Tile;
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
- Log in to Instance as a Matrix Manager
- Go to Home Page
- My Team Tile does not shows matrix reports
Cause
Cause of this issue is "Matrix Report Threshold" value for number of indirect reports. This is used to limit the number of persons displayed in the Org Chart and My Team tile. If a matrix/custom manager has matrix/custom reports that exceed this threshold, then zero matrix/custom reports are shown.
Resolution
From b2105, ''Matrix Report Threshold' is now displayed for admins in 'Company System and Logo Settings' you no longer require to access provisoning to enable this feature.
If the value there is zero then make increase the value up to a maximum of 25. If a matrix/custom manager has matrix/custom reports that exceed this threshold (maximum 25), then zero matrix/custom reports are shown. We do not truncate the list of matrix/custom reports, we eliminate them entirely.
See Also
Keywords
zero matrix reports - My Team Tile - no matrix reports showing , KBA , LOD-SF-PLT-ORG , Org Chart Issues , Problem