SAP Knowledge Base Article - Public

2650872 - Changes Done on JAM Are Not Reflected on The C4C Business Objects


Jam changes not reflected in the SAP Hybris Cloud for Customer business objects.


SAP Hybris Cloud for Customer

Reproducing the Issue


You have already integrated SAP Hybris Cloud for Customer with JAM.

We will use Tickets as example.

  1. Go to the Service work center.
  2. Select the Tickets view.
  3. Open a random ticket.
  4. Post a feed or make a change to the group.

Changes are not reflected in the Changed on field.


The changes occur on JAM and not on the Cloud for Customer business object.


This is the expected system behavior.


JAM, Changes, Ticket. , KBA , LOD-CRM-IN-JAM , JAM Integration with Cloud for Customer , LOD-CRM-SRP , Service Request Processing , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions