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SAP Knowledge Base Article - PreviewSymptom
You are using the action Associate Account and Contact in a Lead. You are not selecting an existing account from the duplicate check pane to the right and saving it; the system icreates a Prospect instead of an Account in this case.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Lead ; Account ; Prospect ; Associate Account and Contact ; Create ; , KBA , LOD-CRM-LM , Lead Management , How To
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