SAP Knowledge Base Article - Preview

2651105 - Ticket is Assigned to Logon User after You Edit the Ticket which is Not Assigned yet

Symptom

You have a ticket which is not assigned to a processor for now, which means the "Assign To" field is blank.

Now if logon user edits the Ticket and change some particular fields, such as 'Incident Category' or 'Customer' or add notes, the case will be assigned to the logon user automatically.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Ticket, Logon User, Current User, Assign to, Processor, Assigned To User , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-PM-SRV , C4C Product Management - Service , How To

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