SAP Knowledge Base Article - Preview

2651301 - Where could the Personal Data Retention process progress be checked for SAP Contact Center

Symptom

  • It appears the anonymization related to the "Personal Data Retention" taking long
  • You would like to:
    • know where the progress could be monitored
    • understand the cycles/jobs the Batch Job Server "BJS" uses to process data


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Business Communication Management, CCtr, SCC, CCI, CRM-CCI, delete old data, security, GDPR, Anonymous, retention , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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