Symptom
You are trying to post the credit memo document and system shows the below error message.
Example: Total gross amount missing; calculated amount is 656,71 EUR ; The balance is not equal zero: -656,71 EUR. The total gross amount differs from the sum of the subtotal and the total tax amounts. You need to adjust these amounts so that the balance is zero
Environment
SAP Business ByDesign
Reproducing the Issue
-
Go to the Supplier Invoicing work center
- Go to the Invoices and Credit Memos view
- Select the relevant Credit Memo document
- Select Check and system shows the error message
Cause
The Tax Payable amount does not match the Tax Receivable amount. You can check this from the below steps;
- Go to the Supplier Invoicing work center
- Go to the Invoices and Credit Memos view
- Select the relevant Credit Memo document
- Navigate to General tab and sub tab Taxes
- Under Tax Details section, you can check that the amounts differ
Resolution
- Go to the Supplier Invoicing work center
- Go to the Invoices and Credit Memos view
- Select the Credit Memo document
- Go to the General tab and then the Taxes sub-tab
- Change one tax amount to zero and press Enter
- The taxes are recalculated and Payables equals to Receivables
- The status of the invoice is Ready for Posting and Post the Credit Memo
Keywords
Total gross amount missing; calculated amount, The total gross amount differs from the sum, Balance 0,010000 Euro of the invoice is bigger than permitted , KBA , total gross amount missing; calculated a , balance 0,010000 euro of the invoice is , balance if invoice is bigger than permit , AP-SIP-SIV , Supplier Invoice , Problem