SAP Knowledge Base Article - Public

2651375 - The New Experience for the Home Page 'Upgrade Now' Button Is Grayed Out


When trying to upgrade to the New Experience for the Home Page, the Upgrade Now button is grayed out.


SAP SuccessFactors Platform

Reproducing the Issue

  1. Log into instance
  2. Action Search: Upgrade Center
  3. In the Optional Upgrades section, locate the New Experience for the Home Page upgrade and select Learn More & Upgrade
  4. The Upgrade Now button is grayed out


The user performing the update does not have Manage Role-Based Permission Access enabled.


See Also

Managing the Home Page - Enabling the Latest Home Page Experience


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SAP SuccessFactors platform all versions