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SAP Knowledge Base Article - PreviewSymptom
When a call is automatically transferred via IVR from Queue1 to Queue2 and call is answered in Queue2, then in dashboard, such incoming call appears as answered at Queue1, instead of at Queue2.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CCtr CCI dashboard transfer automatic queue rule IVR behavior , KBA , CRM-CCI , Contact Center Infrastructure , How To
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