SAP Knowledge Base Article - Preview

2652416 - ECF Agent VU halted after out of memory Java Error


  • You are running SAP Contact Center and configured the Embedded Communications Framework (ECF)
  • The EcfFrontend log file captured the following java memory errors:
    • ERR> JniMainModule::ChannelMessageFromDllToJava: Exception occurred while calling receiveMessage
    • ERR> Java exception: class java.lang.OutOfMemoryError
    • ERR> WS:OnError, With Throwable: An established connection was aborted by the software in your host machine
    • ERR> Failed to send PING,  Socket is closed: An existing connection was forcibly closed by the remote host



  • SAP Contact Center 7.0
  • Java 7.**/8.**


SAP Contact Center, on-premise edition 7.0


Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack, OI, Java, Memory, OutOfMemory , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.