SAP Knowledge Base Article - Preview

2652453 - Incoming E-Mail Is Not Showing In Ticket Interactions Tab

Symptom

A ticket has been created from an incoming e-mail, but the e-mail is not showing inside of the Ticket.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

e-mail; ticket; interactions; email ; mail , KBA , LOD-CRM-SRP , Service Request Processing , How To

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